Tag: professional services

Why leading a professional services team requires a different approach

An accountant friend recently told me of her struggle with what she called “good leadership”. My friend is an expert in her field and, as a partner, she handles the marketing and sales of her accounting practice whilst leading a team of accountants to deliver excellent client services.  Her practice is thriving and she loves what she does.  Following recent leadership training, she was challenged by the principle of empowering her team to take over almost all responsibility for delivering work to clients while she retains overall accountability (hah) for her team’s work. The traditional “general management” model of leadership…